OSHI GENERAL TERMS AND CONDITIONS – Multi Language

OSHI GENERAL TERMS AND CONDITIONS

Important! The ‘Legal English’ terms and conditions are the legally binding terms and conditions for this Website. We have written up a ‘plain English’ version to help you understand what the terms and conditions mean.

Effective from: 6 February 2017
Last updated: 24 May 2018

(Plain English)Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.

(Legal English) Before using The Website Oshi.io, (thereafter known as ‘The Website’, the ‘Casino’) please read Terms and Conditions carefully. The fact of using The Website confirms your consent with the Terms and Conditions.

(Plain English) The address information for Oshi is below.

(Legal English) The website www.NEWCASINO.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Direx N.V., a company registered and established under the laws of Curaçao, with registration number 131879 and registered address at E-Commerce Park Vredenberg, Curaçao, and its wholly owned subsidiary, Direx Limited, with registered address at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus.

Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.

1. Changes of terms and conditions

We can change terms and conditions

1.0 (Plain English) We can change the terms and conditions if we need to. If there is a very big change in terms and conditions, we will send you an email. Do check these terms and conditions every so often to see if they have changed. You will know if they have been updated because we will tell you on the top of this page.

1.0 (Legal English) These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

2. Who Can Play

We only allow customers where gambling is legal

2.0 (Plain English) We only allow customers where online gambling is legal. It is up to you to make sure gambling is legal in your country before gambling on this Website with money. We only allow players who are over 18. In some countries you must be older than 18 to gamble and in that case you must be a legal age to gamble on this Website. We can ask you for proof of age. If you refuse to give us proof of age, we can close your account. If we find that you are too young to gamble on this Website, we will close your account.

2.0 (Legal English) The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

The Casino accepts strictly adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

 

 

No customers from France, Israel, Spain, UK, Netherlands or US

2.1 (Plain English) We do not allow players from USA and its territories, UK, Spain, France, Netherlands.

2.1 (Legal English) Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: USA and its territories, UK, Spain, France, Netherlands. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

 

We do not take responsibility for people playing from regulated jurisdictions if they join Oshi under false pretenses.

2.1 (Legal English) Oshi do not take legal responsibility for player deposits that are accepted under false pretenses from restricted jurisdictions for the following reasons:

– Any player attempts to bypass country restrictions
– Failure to recognise a country restriction
– Failure to comply with the appropriate verification process

Should a player be found to be from a jurisdiction from which we cannot legally accept customers, the players account can closed permanently.

3. Accepted Currencies:

3.0 The Website allows playing for CURRENCIES:.

  • BTC / Bitcoin
  • EUR / Euros
  • USD / United States dollars
  • AUD / Australian dollars
  • RUB / Rubles
  • SEK / Swedish Krone
  • CAD / Canadian Dollars
  • NOK / Norwegian Krone
  • CNY / Chinese Yen

4. Fees and taxes

Cashout fees and taxes are your responsibility.

4.0 (Plain English) If you win money on this Website and you cash it out, it is up to you to pay all fees and taxes within your own country.

4.0 (Legal English) The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence.

5. Game Rules

by playing a game, you agree you know the rules of the game.

5.0 (Plain English) If you play any game on this Website, you agree that you know the rules of the game you are playing. It is important you read the rules of each game before you play.

5.0 (Legal English)
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

6. Disclaimer of liabilities

If you lose money gambling, it’s your responsibility.

6.0 (Plain English) By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

6.0 (Legal English) The player is aware of the fact that gambling at The Website may lead to losing money. The Casino is not liable for any possible financial damage arising from the use of The Website.

Privacy is important.

6.1 (Plain English) We do everything possible to protect your private information from anyone who is not supposed to use or see your information. The only people authorised to see your private data are the companies who make gambling possible on this Website. But we are not responsible for how other authorised companies such as game providers will use this information. These third parties will have their own terms and conditions.

6.1 (Legal English) The Casino is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through The Website. Notwithstanding this, the Casino is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.

Were not liable if you lose money because of technical problems.

6.2 (Plain English) This Website is not liable i.e. we can not be held financially responsible for technical problems.

6.2 (Legal English) The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

We will redo incorrect payments.

6.3 (Plain English) If we make mistake by making an incorrect payment or if an incorrect bet is confirmed , we can cancel these payments or bets and re-do them correctly.

6.3 (Legal English) In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

Accidental payments, the money is still ours.

6.4 (Plain English) If we accidentally make a payment to you, this money will still belong to us and will be taken from your account. If you take money from your account that does not belong to you we will treat that money as money owed to us. If we have accidentally given you money, you must tell us by email so we can fix the problem.

6.4 (Legal English) If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

Individuals within Oshi are not liable for technical problems.

6.5 (Plain English) Anyone working with or for us:

  • do not officially guarantee that the software or The Website is going to work as it should;
  • do not officially guarantee that the software or Website has no errors or mistakes in it;
  • do not officially guarantee that The Website will be live 100% of the time;
  • will not be responsible for any loss, costs, expenses or damages as a result of you using this Website or the games on it

6.5 (Legal English) The Casino, its directors, employees, partners, service providers:

  • do not warrant that the software or the Website is/are fit for their purpose;
  • do not warrant that the software and Website are free from errors;
  • do not warrant that the Website and/or games will be accessible without interruptions;
  • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

If you problems with Oshi, it’s not our responsibility.

6.6 (Plain English) You agree to not hold the Casino, or anyone involved with the running of it responsible/liable for any cost or loss caused by using The Website and/or playing its Games.

6.6 (Legal English)
You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games

We make the final decision where there is a dispute.

6.7 (Plain English) You understand that the Casino will be the final decision maker if you have broken the Casinos terms and conditions which results in you being suspended or not allowed to play on The Website

6.7 (Legal English) You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

7. Use of players account

One account per customer.

7.0 (Plain English) You can only set up one personal account on Oshi. If you set up more than one account for yourself, in some cases this can result in the Casino closing your account and stopping all payments to you. You can not allow another person to use your account. It is only for you and can not be used for business.

7.1 (Legal English) Each player can create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

8. Antifraud policy

We have a strict antifraud policy.

8.0 (Plain English) We do not allow fraud. If we think you have cheated us by :

  • working with other players,
  • using ways of getting winnings by cheating,
  • cheating with other online Casinos or payment providers,
  • doing credit card charge back,
  • other types of cheating,
  • or if you have gone bankrupt,
  • giving us false information

8.0 (Legal English) The Casino has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

  • participating in any type of collusion with other players,
  • development of strategies aimed at unfaithful winnings,
  • fraudulent actions against other online Casinos or payment providers,
  • charge back procedures with a credit card or denial of some payments made,
  • other types of cheating,
  • or is known to have gone bankrupt in the country of his residence,
  • providing incorrect information about personal data during registration

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

  • use of stolen cards;
  • chargebacks;
  • creating more than one account in order to get advantage from casino promotions;
  • providing incorrect registration data;
  • any other actions which may damage the Casino.

We can close your account and not pay you.

8.1 (Plain English) We have the right to close your account and not pay out to you. It is up to us if we decide to tell you about why we made our decision. We can also tell regulatory/legal bodies/organisations if you have cheated us and/or we have closed your account.

8.1 (Legal English) The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

 

We can telephone you to verify your account.

8.2 (Plain English) We can contact you by phone if we think we need to verify your account in this way. If we cannot get in contact with you, even though we have tried many times to telephone you using the number you have given us through your customer/player account, we can close your account and take your winnings.
If the phone number you give us is not working or is not a real phone number, we have the right to close your account and keep your winnings. If we cannot get in contact with you within two weeks of the start of the verification process, we can close your account and hold back your winnings. We do all of this to reduce fraud on Oshi.

8.2 (Legal English) The administration of the casino reserves the right to call its players if regarded as a necessary part of verification. The account will not be verified and the win will not be processed till the conversation with the manager came about (the call is realized via phone number provided at the player’s account) In case the phone number is invalid or missing herewith possible fraud take place, casino reserves the right to terminate the account and confiscate the win. If the player do not get through the procedure within two weeks the account will be permanently closed and the win confiscated. Such actions may help to reduce fraudulent actions and avoid negative practice in the future.

 

We can close your account and will pay the account balance.

8.3 (Plain English) We can close your account and return the money in your account, minus banking charges.

8.3 (Legal English) The Casino reserves the right to close Your Member Account and to refund to You the “Account balance”, subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

We can hold back payments if we think your cheating us.

8.4 (Plain English) We can hold back payments if we think you have been cheating us. We can tell the police in your country that you have cheated us and we can ask for criminal charges to be made against you. We can change any games or events on The Website.

8.4 (Legal English) The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the Casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the Casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on The Website.

If you see a site vulnerability, you cannot not make money from that.

8.5 (Plain English)
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

8.5 (Legal English) Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to the Casino. Should the user fail to fulfil the obligations stated in this clause, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.

No active duplicate accounts.

8.6 (Plain English) If you have more than one active account with us and you try to withdraw cash from any of your active duplicate accounts, we can withold winnings.

8.6 (Legal English) An active account is an account which has had more than one financial transaction of any type and/or acceptance of more than one bonus. Any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.

Costs for withdrawals if you do not wager your deposit three times.

8.7 (Plain English) If you want to take money out from your Casino account, but you have not bet your deposit at least three times, we can charge you for the cost of withdrawing that money. For example, you deposit €100, you will need to bet that three times before you can cash out. We have the right to make that decision.

8.7 (Legal English) If a player requested a withdrawal of the funds, but the sum of made bets since last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the player the costs of transaction processing, including deposits and withdrawals. This decision is at sole discretion of the Casino management.

 

Opt-in Replace-by-Fee (RBF)

8.8 (Plain English) If an account is marked ‘Opt-in Replace-by-Fee (RBF)’, we can close your account and withhold winnings

8.8 (Legal English) In case a transaction is marked as ‘replaceable – Opt-in Replace-by-Fee (RBF)’ the casino reserves the right to close such accounts immediately and withhold any wins.

9. Depositing

Many currencies accepted.

9.0 (Plain English) We accept payments in many currencies and through many payment providers. See here for more what payment providers and currencies we accept.

9.0 (Legal English) Oshi Casino offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as different web wallets. Please contact our support team at support@{{EMAIL_HOSTNAME}} to inquire about the payment methods which are most favorable for your country of residence.

Minimum deposits.

9.1 (Legal English) Please note that the minimal amount of deposit is: [Any Amount] BTC, 10.00 EUR, 10.00 USD, 10.00 AUD, 200.00 RUB, 10.00 CAD, 100.00 SEK, 100.00 NOK, and 80.00 CNY

10. Withdrawal/refund policy

Minimum withdrawals.

10.0 (Plain English) The smallest amount you can cash out from your account is 0.00100000 BTC ,€20 EUR |$20 USD | $20 AUD | ₽200 RUB | 20 CAD | 200 SEK . More information here. If you win more than our biggest withdrawal/cashout per day, we will pay you over a number of days. More information on maximum cash out per day here.

10.0 (Legal English) The minimal amount for withdrawal is 0.0032 BTC ,€20 EUR |$20 USD | $20 AUD | ₽200 RUB | $20 CAD | 200 SEK .. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

We pay out as fast as we can.

10.1 (Plain English) We do our best to pay money out as quickly as possible. We do our best to pay out in under one hour. Some times paying out can take longer because of the type of payment provider or currency you have used.

10.1 (Legal English) While the Casino will endeavour to pay out withdrawals immediately, some withdrawals may take longer than others. The Casino shall try to pay out withdrawals within 1 hour, however in some cases, withdrawals may take longer; this would clearly be stated when you choose a method of withdrawal.

Bitcoin withdrawals can take up to 20 minutes.

10.2 (Plain English) If you take money out using Bitcoin, the money will be paid to your Bitcoin wallet. We need the blockchain to give us at least one confirmation of your last deposit before we can pay you. Sometimes confirmations can take up to 20 minutes.

10.2 (Legal English) Bitcoin withdrawals will be made to your stated Casino wallet. To withdraw any Virtual Funds which have been deposited, we require the block chain to give at a minimum 1 confirmation of your last deposit, before a withdrawal can be made. If you deposit with a small mining fee, 1 confirmation can take up to 20 min.

Credit and debit card payments.

10.3 (Plain English) If you have paid money in through a credit or debit card and you want to take out the same or less than paid-in, we do not have to pay this back to your credit or debit card. If the cash out is bigger than your deposit, the extra money will be paid through another payment provider or payment method.

10.3 (Legal English) If you have deposited via credit or debit card and the amount of withdrawal is equal or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.

If need be, we can verify your identity before paying.

10.4 (Plain English) We can check to find out who you really are for making payments to you and we can hold back payments until we know who you are. If we find out that you have given us fake identity information, we do not have to pay you and your account can be closed. We will tell you about this by email.

10.4 (Legal English) The Casino reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email.

Monthly maximum payouts: €10,000 or currency equivalent per month.

10.5 (Plain English) For a substantial win, the largest amount we will pay out each month is €10,000 or the same as €10,000 in other currencies.

10.5 (Legal English) If you win more than €10,000 or currency equivalent, the Casino reserves the right to divide the pay out into monthly instalments of €10,000 or currency equivalent until the full amount is paid out.

Weekly max payouts: €2500 or currency equivalent

10.6 (Plain English) The most we will pay out each week is €2500 or the same in other currencies .

10.6 (Legal English) Maximum withdrawal amount processed to a player weekly is €2500, or the equivalent amount in other currencies we transact in, unless otherwise specified in the promotional Terms and Conditions, where exceptions can be made to players with a higher VIP status.

We can pay out using many different processors.

10.7 (Plain English) We can pay out using Visa, MasterCard or many other payment providers.

10.7 (Legal English) The Casino supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

Some country restrictions with Visa.

10.8 (Plain English) We can not use Visa if you are from these countries: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USA, Vietnam.

10.8 (Legal English) For Visa, the following countries are not supported: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USA, Vietnam.

Countries where you can use MasterCard.

10.9 (Plain English) We can use MasterCard if you are from these countries: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom. If you are not from one of these countries, you can not use MasterCard.

10.9 (Legal English) For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.

Sometimes banks refuse payments to or from us.

10.10 (Plain English) Sometimes your bank may not allow money to be sent to us or sent to you because they might have a reason not to allow payments to or from us.

10.10 (Legal English) Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

 

Payment methods or Bitcoins are legally yours

10.11 (Plain English) if you pay money into your Oshi account, the payment method i.e. Neteller, Skrill et cetera and payment cards, along with Bitcoins must be legally yours. You cannot pay using a friends card for example.

10.11 (Legal English) In relation to deposits of funds into Your Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.

 

Oshi’s base internal currency is EUR.

10.12 (Plain English)The main currency we use is the Euro / EUR / €. We can not pay out in US dollars. All bank payments are made in three working days. If you use other currencies like US dollars, Australian dollars, Russian Rubles the amount taken from your card might be higher than you thought because of currency value changes.

10.12 (Legal English) Please mind that the internal operating currency of The Website is Euro. You will not be able to request a Bank Transfer for USD payouts. All Bank Transfer payouts are processed within 3 (three) working banking days. If you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system. Besides, the Casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered.

Progressive jackpots.

10.13 (Plain English) If you win a progressive jackpot, you will get your winnings in one go.

10.13 (Legal English) All progressive jackpot winnings will be paid in one installment in full.

11. Dormant Accounts

Log into your account at least once every 12 months

11.0 (Plain English) If you do not log in or out of your account for 12 months, we can turn charge €10 or the same amount in other currencies each month as long as there is money in your account. If we take the money from your account it will be on the same day each month. For example, you might log out 12 months ago and never lock in again. When 12 months and one day has passed, we say that your account is no longer active/used and on that day we charge €10 (or the same in other currencies we use) and carry on charging €10 each month till there is no more money left in the account, or until you ask for your account to be turned on again.

11.0 (Legal English) An inactive Account is a Player Account which a player has not logged into or logged out of for twelve consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive. You authorize the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your Player Account is deemed inactive, and on the beginning of every subsequent month that your Player Account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

12. Complaints

Unhappy? Please tell us.

12.0 (Plain English) If you are not happy with us, you can tell us.

12.0 (Legal English) You may contact our customer service according to the instructions located at The Website to give us any complaints regarding our services.

Still no resolution? Talk to the CEO.

12.1 (Plain English) You can tell us if you are not happy by emailing our support department. If the problem is not fixed for you, you can complain to the owner of Oshi Casino Nick Garner: nick.garner@oshi.io, who will then find the right person to help you.

12.1 (Legal English) Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel do not solve the case immediately. The player shall be informed about the state of the complaint to a reasonable level.

Still not happy?! Go public.

12.2 (Plain English) If we do not fix the problem you have, you can tell other people like AskGamblers or others.

12.2 (Legal English) If the dispute is not resolved on the Casino management level, you can contact any independent body, gaming authority or licensor listed on the Casino Website.

Server records are the final facts.

12.3 (Plain English) If you are not happy with us, you agree that the information we have from our computer systems will have the final facts.

12.3 (Legal English) In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.

Even if you have screengrabs, server records are the final facts.

12.4 (Plain English) If there is a disagreement/arguement and the information you have on your screen is different from what we have on our computer systems, the information from our computer systems will be the final facts of the case.

12.4 (Legal English) You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

Contact information.

12.5 (Plain English) If there is a problem and we want to contact you, we will use the contact information you have given us.

12.5 (Legal English) When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.

13. Privacy and security

See our privacy policy here

 

13.10 NETENT Games

We adhere to Netent’s privacy terms.

13.10 (Plain English) Our game providers have their own privacy policies.

13.10 (Legal English) When you play Casino slots developed by NetEnt, NetEnt’s privacy policy also applies. It can be found here: NetEnt privacy policy

The Jackpot game Mega fortune is only available in certain countries

13.11 (Legal English) AVAILABILITY OF GAMES
Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.

NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Cambodia, Ecudaor, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Latvia, and Lithuania.

In addition to the above, Guns’n’Roses, Motorhead, and Jimi Hendrix are unavailable in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine. Aliens are unavailable in Japan, Canada.

Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) and Scarface are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.

In addition to the above, Planet of the Apes, Guns&Roses, Motorhead, Jimi Hendrix, Emoji Planet, Jumanji are unavailable in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine.

13.11 NYX Games

Players from Canada are not eligible to play the games from NYX.

14. Responsible gaming

Don’t gamble because you think it will make money.

14. (Plain English) Do not gamble because you think it can be a way of making money or a way of paying off debts.

14. (Legal English) Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.

If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.

Loss limits & self exclusion.

14.1 (Plain English) You can set a limit to the most you can lose on your account. You can also set how much you can deposit, if you want us to close your account for a short time, how much you can bet and if you want your account to be closed. All of this can be done in the ‘my account ‘ section on The Website. For example if you put €50 in your account and have a loss limit of €10 and you go on and win €1000, you can still lose that €1000 because the loss limit is based on the original deposit of €50 and not the €1000 winnings.

14.1 (Legal English) To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at support@oshi.io

Deposit Limit. A limit on your deposits for a day, a week, or a month.

Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.

Wager Limit. A limit on the wagered amount for a day, a week, or a month.

Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.

Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.

14. Assistance for problem gaming

Need help.?

14. (Plain English) If you spend more money in our Casino then you can afford, or playing in our Casino starts changing your daily routine, this may help:

14. (Legal English) If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help:

Self exclusion.

14.1 (Plain English) Block yourself from our Casino.

14.1 (Legal English) Self-exclusion

 

14.2 (Plain English) email us on support@{{EMAIL_HOSTNAME}} , telling us you don’t want to play on our Website for a time or forever. We then stop you from getting into The Website and we do not send you any marketing emails.

14.2 (Legal English) You may contact our Support Team at support@{{EMAIL_HOSTNAME}} and inform us about your decision to stop gambling at The Website for a certain period of time. We will take all measures to block your access to The Website and make sure that you receive no promotional materials.

Other help.

14.3 (Plain English) Help from other places:

14.3 (Legal English) External help:

14.4 (Plain English) Try contacting these people for help:

14.4 (Legal English) You may contact any of the following organizations for consultation and support:

15. Protection of minors

No under 18’s.

15.0 (Plain English) We do our very best to stop anyone under 18 years old to play on our Casino. We can ask for proof of your age and if you are too young to play on our Casino, we will close your account. But we know that many young people can get on the Internet and register and play on a Casino, so we ask all parents to make sure their children can not access gambling Websites. There is some very good software that can stop your children from seeing gambling Websites:

15.0 (Legal English) Oshi Casino is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Casino. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to The Website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online Casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming Websites. There is special software that can help in this matter. Please visit the following Websites for more information.

 

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