Can’t cash out money to a player

Oshi comment: sometimes our systems flag up customers as being suspicious. Often it’s because they tried to withdraw money through a different payment provider than the one they added money to the account with. In these situations, it’s a case of contacting support directly so they can deal with the problem.

  • Make sure the customer has no active bonus and the money he wants to cashout is not locked.
  • Make sure the customer has sufficient funds to withdraw.
  • If the customer uses two and more different accounts while entering the casino it become suspicious and withdrawal is also impossible.

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